Delivery and returns

What it costs, how long it takes, and what happens if you change your mind or something arrives wrong.

Delivery

Every book is printed and bound in the United Kingdom and posted to a UK address. We do not ship overseas yet; if you need a book sent abroad, write to support@wewrote.co.uk before you order and we will tell you honestly whether we can.

Those times start when you order, not when you start the book, and they include printing — most of it is the press, not the post. They are working estimates rather than guarantees: a book is made to order, and printers occasionally have a bad week. If yours is going to be late we will email you rather than let you wonder.

If you need it for a particular day, tell us the date when you start the book and order at least 10 days before it. We would rather talk you out of a tight deadline than miss it.

Cancelling

Before your book goes to print, you can cancel for a full refund — including delivery — for any reason or none. There is a button on your book’s own page; you do not have to ask. Refunds go back to the card you paid with and usually appear within 5 working days.

Cancelling does not touch the book. Every page stays exactly where it is, and you can reopen it, chase a few more people and order again whenever you like.

Once printing has started we cannot refund a change of mind. A book of your friends’ photographs and messages is made for one person and cannot be sold to anybody else, so the usual 14-day right to change your mind on an online order does not apply to it — that is the position UK consumer law takes on personalised goods, and it is also simply true. We say it here, on the order page, and in the terms, so it cannot come as a surprise.

If something is wrong with it

This is different, and it never expires. If a book arrives damaged, is bound badly, has pages missing or misprinted, or is not the book you approved, we will reprint it or refund you — your choice. Photograph the problem and send it to support@wewrote.co.uk within a reasonable time of it arriving and we will sort it out. You do not have to send the faulty book back before we act.

Nothing here reduces your legal rights under the Consumer Rights Act 2015, which entitle you to goods that are of satisfactory quality, as described, and fit for purpose.

Things that are not our fault, but are still worth knowing

• A wrong address. We print what you type at checkout. Check it, because a book posted to the wrong house is gone, and a reprint is a new order.
• A soft photograph. You see every page at printed size before you pay. If a picture looks soft in the proof it will look soft in the book — ask whoever added it for a better one.
• A typo in somebody’s message. Words are printed exactly as they were typed. Contributors can fix their own pages until you close the book, so read it through first.
• Blank pages at the back. Every book is bound at 20 pages. If fewer than that were written, the rest are cream leaves, on purpose, for writing in by hand.

Last updated 4 September 2026.